Support

Improvement, growth, scaling whatever you call it and whatever it looks like to you all comes down to producing a successful outcome following an activity. The more efficiently you can execute that activity the greater the product will be.

You’ll have more success pulling people towards you with interest by sharing stories, anecdotes, case studies even, than by mechanically following a sales script. Remember, people buy people, so be a real person, not a dreaded salesperson.

This phase is all about active listening so you can gather information, but importantly understand their emotions and motivations and start connecting the dots to find solutions.

Try to maintain positivity, reasoning and control when holding team meetings and when having one-to-ones. If you’re discussing something emotive, it’s OK to allow your team to see how you’re affected by it

the team need to trust that you’re working in everyone’s best interest, and not just serving yourself.

Regularly review your profit and loss statements, your balance sheets and your cash flow statements to gain a comprehensive understanding of your business’s financial health.