SUMMARY

Mike shares his thoughts about how your sales process should consider and map the customer’s journey.

SHOW NOTES

In this episode, Mike Foster, The Entrepreneurs Mentor, shares his thoughts about how your sales process should consider and map the customer’s journey.

00:00 – Introduction
01:10 – Key steps of the customer journey
02:00 – The extended customer journey
02:31 – Finding failures in your sales process
03:30 – Identifying touchpoints
05:30 – Customer’s emotions
06:50 – Communication between marketing and sales
07:36 – Finding the best solution

Website: entrepreneursmentor.co.uk
YouTube: youtube.com/c/MikeFosterOxford
LinkedIn: linkedin.com/in/mikefosteroxford
Twitter: twitter.com/mikefozoxford
Instagram: instagram.com/mikefozoxford
Facebook: facebook.com/TheEntrepreneursMentor

WHAT IS STEP CHANGE PODCAST WITH MIKE FOSTER, THE ENTREPRENEURS MENTOR?

The Step Change Podcast is a business podcast created specifically for entrepreneurs, hosted by Mike Foster, the Entrepreneurs Mentor. As an experienced mentor, with a commercial outlook, Mike’s business is to support your business and help you start, develop and grow.

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